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Swift TV - Hotel Guest
Knowledge base

Getting Started

A friendly introduction to the product for new users.

Step-by-Step Guides

Includes video tutorials and downloadable walkthroughs for key tasks.

FAQs

If you’ve got a question about our products or services, click the link or scroll down to our FAQ section below.

Help Desk

If you don’t find an answer to your question, our team members will be happy to help.

Back to Customer Support

Getting Started

Step-by-Step Guides

Click here to download a guide explaining how you can connect your Bluetooth headphones with Swift TV. 

Click here to download a guide explaining how you can cast content from your personal device to your TV with Swift TV. 

You can access a guide for your remote here

FAQs

Contact

Please look at our full list of frequently asked questions (FAQs) to see if your issue is covered. If not, contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swift.tv.

Swift TV

Swift TV allows you to access a range of content provided by Swift: Movies, TV shows, etc. as well as content created or uploaded by your employer or management company: food menus, flight schedules, activities and events, etc. Swift TV also gives you access to unique features like Swift’s Secure Casting.

Swift TV lets you access apps available via the Google Play Store, however your own subscription is required to access content through these platforms in most cases.

We would highly recommend turning on the TV and taking a look around at everything available on your Swift Home Screen.

To see a selection of what is available to watch or listen go to our Watch & Listen page

You can also sign up to our monthly New Release Movies newsletter.

Turn on your TV, press the Home button on your remote, then use the up, down, left, and right navigation buttons on your remote to move around the Home Screen. 

Once your remote highlights what you want to see, press the select OK button. See your remote-control user guide for assistance in identifying the home, navigation, and OK buttons.

Check your TV is turned on.

Check the Swift TV box (the little box connected to your TV) is on. If the light is on, but not working, reception.

Check your TV is set to HDMI 1. To do this, go to the Source button on your remote control and select HDMI1 from the list of options. If you need help locating the source button, see the remote-control user guide.

This indicates Swift TV is offline. Please check the network cable. See instructions below.

Checking the network cable – There are three cables that should be connecting to the Swift TV box – one cable connects the box to the local network, one connects the box to the power, and the other connects the box to the TV. Check the network cable is connected to the network and to the Swift TV box.

Still not working, please contact reception.

Swift Secure Casting

Access our Swift TV How to use casting guide here

Yes, Swift TV Secure Casting protects your privacy and can’t access your personal or browsing data. Thanks to our smart pairing technology, you will never accidentally cast your content to another TV at your site.

No, casting with Swift TV uses the hotel Wi-Fi. To enable casting, connect your mobile device to the hotel Wi-Fi.

Swift TV casting manages available streaming bandwidth to ensure all users enjoy a stable entertainment experience. If no sessions are currently available, please try again later.

Using my Swift TV remote control

You can access a guide for your remote here

Yes, your remote is programmed to control your TV for the following functions:

  • Power
  • Volume Up
  • Volume Down
  • Mute
  • Source

Check if the remote control shows any light when buttons are pressed.

Contact reception to access new batteries and test again

Contact reception to ensure a replacement remote is delivered and installed.

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